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IT 233: Business Information Systems - Course Materials
Complete course materials for IT 233 Business Information Systems including syllabus notes, old questions, and presentation slides
51
Chapter Notes
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Question Sets
50
Slide Decks
Unit 1: Introduction to Information Systems
1.1
Introduction to Information Systems | IT 233
Introduction to the fundamental concepts of Information Systems (IS), covering data vs. information and the components of CBIS.
1.2
Why Study Information Systems? | IT 233 Course Notes
Explores the critical reasons for studying Information Systems (IS) in the modern digital economy, from improving decision-making to gaining a competitive career advantage.
1.3
Types of Computer-Based Information Systems (CBIS) | IT 233
Overview of CBIS types (TPS, MIS, DSS, EIS) and their roles in supporting different organizational levels.
1.4
The Impact of Information Technology on Organizations | IT 233 Notes
Examines the profound positive and negative impacts of Information Technology (IT) on modern organizations, from increasing efficiency and enabling innovation to posing security risks and workforce challenges.
1.5
The Importance of Information Systems to Society | IT 233 Notes
Explores the significant impact of Information Systems (IS) on society, including their role in the economy, social interaction, education, healthcare, and the critical ethical issues they raise.
Unit 2: Organizational Strategy, Competitive Advantage, and Information Systems
2.1
Unit 2 Intro: Organizational Strategy and Information Systems | IT 233
An introduction to the critical relationship between organizational strategy, business processes, competitive pressures, and the role of Information Systems in creating a competitive advantage.
2.2
Business Processes
An introduction to business processes as the fundamental building blocks of organizational operations, including their key components (inputs, activities, outputs) and examples across functional areas.
2.3
Business Process Improvement (BPI) & Reengineering (BPR) | IT 233
Comparison of Business Process Improvement (BPI) and Business Process Reengineering (BPR), including the DMAIC framework.
2.4
Business Process Management (BPM) | IT 233
Introduction to Business Process Management (BPM) as a discipline, covering the 5-phase lifecycle and BPMS tools.
2.5
Understanding Business Pressures in the Modern Economy | IT 233
Analysis of major business pressures: Market, Technology, and Societal/Legal.
2.6
Organizational Responses to Business Pressures | IT 233
Overview of strategic responses to pressures: Strategic Systems, Customer Focus, E-commerce, and Alliances.
2.7
Competitive Advantage and Strategic Information Systems | IT 233
Analysis of how organizations use Strategic Information Systems (SIS) for competitive advantage, applying Porter's theories.
Unit 3: Data and Knowledge Management
3.1
Unit 3 Intro: Data and Knowledge Management | IT 233
Introduction to data and knowledge management principles, covering the database approach, Big Data, and warehousing.
3.2
U3 C2 Managing Data
Overview of data management difficulties: quality, security, governance, and limitations of file-based systems.
3.3
The Database Approach and Relational Model | IT 233
Explanation of the database approach, advantages over file systems, and relational model fundamentals.
3.4
Understanding Big Data and the Five V's | IT 233
Introduction to Big Data, the Five V's (Volume, Velocity, Variety, Veracity, Value), and its challenges.
3.5
Data Warehouses and Data Marts for Business Intelligence | IT 233
Explanation of data warehouses, their characteristics, and the role of data marts in business intelligence.
3.6
U3 C6 Knowledge Management
An introduction to Knowledge Management (KM), the distinction between explicit and tacit knowledge, and the systematic lifecycle for capturing, storing, disseminating, and applying organizational knowledge.
Unit 4: Wireless, Mobile Computing, and Mobile Commerce
4.1
Unit 4 Intro: Wireless, Mobile Computing, and M-Commerce | IT 233
An introduction to the mobile revolution, covering the wireless technologies, mobile computing principles, mobile commerce (m-commerce) applications, and the Internet of Things (IoT) that define our connected world.
4.2
A Guide to Wireless Technologies: From Bluetooth to 5G | IT 233 Notes
An overview of the different types of wireless technologies categorized by range: Short-Range (Bluetooth, NFC), Medium-Range (Wi-Fi), and Wide-Area (Cellular, Satellite).
4.3
Wireless Computer Networks and Internet Access
An overview of wireless computer networks, including WLANs (Wi-Fi), their key components (access points, NICs, SSID), security protocols (WEP, WPA, WPA2, WPA3), and mobile internet access through cellular networks.
4.4
Mobile Computing and M-Commerce | IT 233
Introduction to Mobile Computing, M-Commerce drivers, and key applications like payments and banking.
4.5
The Internet of Things (IoT) Explained | IT 233
Introduction to IoT, its applications in smart homes and industry, benefits, and challenges.
Unit 5: Social Computing
5.1
Unit 5 Intro: Social Computing in Business | IT 233
Introduction to Social Computing, Web 2.0 foundation, and business applications in marketing, CRM, and HR.
5.2
What is Web 2.0? The Foundation of the Social Web | IT 233
Explanation of Web 2.0, user-generated content, social networking, and harnessing the wisdom of crowds.
5.3
Fundamentals of Social Computing in Business | IT 233
Introduction to Social Computing in business, conversational models, and concepts like social commerce and crowdsourcing.
Unit 6: Information Systems within Organizations
6.2
Transaction Processing Systems (TPS) | IT 233
Overview of TPS, batch vs. OLTP, and their role as the operational backbone of business.
6.3
Functional Area Information Systems (FAIS) and Information Silos | IT 233
Overview of FAIS, department support, and the problem of information silos leading to ERP needs.
6.4
Enterprise Resource Planning (ERP) Systems Explained | IT 233
Introduction to ERP, breaking down information silos, and providing a single source of truth.
6.5
How ERP Systems Support Business Processes: The Order-to-Cash Cycle | IT 233
Illustration of integrated ERP support for the cross-functional Order-to-Cash (O2C) business process.
6.6
Cloud Computing in Business | IT 233
Introduction to Cloud Computing: service models (IaaS, PaaS, SaaS), deployment models, benefits, and business applications.
Unit 7: Customer Relationship Management and Supply Chain Management
7.1
Unit 7 Intro: CRM and Supply Chain Management (SCM) | IT 233
An introduction to the two critical disciplines for managing external business relationships: Customer Relationship Management (CRM) and Supply Chain Management (SCM).
7.2
Defining Customer Relationship Management (CRM) | IT 233
Definition of CRM, customer-centric strategy, and 360-degree customer view.
7.3
Operational CRM Systems: Sales, Marketing, and Service Automation | IT 233
Overview of Operational CRM, including SFA, Marketing Automation, and Customer Service.
7.4
Analytical and Collaborative CRM Systems | IT 233
Overview of Analytical CRM (insights from data) and Collaborative CRM (communication across touchpoints).
7.6
Supply Chain Management (SCM) and the Push vs. Pull Models | IT 233
Overview of SCM components (Plan, Source, Make, Deliver, Return) and Push vs. Pull models.
Question papers will be added soon. Stay tuned!
