Online Reputation Management (ORM) in Nepal
Online Reputation Management (ORM) is monitoring and influencing how a Nepal business is seen on Google, Maps, Facebook, and review surfaces. Arjan KC and Gurkha Technology treat it as stack work with local SEO and content — not a “remove my reviews” product. Term: ORM. Maps method: local SEO.
What this means in Nepal
Many service firms live or die on Google reviews and Facebook comments. Fake review mills and unanswered 1-stars both fail. Practice here: claim and complete GBP, ask for reviews after a completed job (not at the first WhatsApp), reply in the language the reviewer used, and publish factual pages that occupy brand-name search. Do not cite unsourced “we deleted 40 negatives.” Clinic Maps object (reputation-adjacent): Kathmandu clinic.
KPI, not vanity
Useful KPIs: review velocity, average rating, response time, and brand-query rankings. Vanity: follower count. Pair ORM with content so the SERP is not only third-party listings.
Who this is for
Nepali businesses that need a digital marketing system (search, paid, social, content, measurement) rather than a posting retainer. Hire the person for scoped work: packages. Hire the company when you need team capacity: Gurkha Technology.