Tribhuvan University Faculty of Management

Model Questions 2024
Office of the Dean

Full Marks: 60
Pass Marks: 30
Time: 3 Hours

BBA / Fifth Semester
IT233: Business Information System

Group “A”

Brief answer questions:
Attempt all questions. (10 X 1 = 10)

  1. What is TPS?
  2. Define business process.
  3. What do you mean by strategic information system?
  4. What is knowledge management?
  5. What is IoT?
  6. What do you mean by social computing?
  7. What is ERP?
  8. Why do you need CRM software?
  9. What is supply chain planning?
  10. What is predictive analytics?

Group “B”

Short Answers Questions
Attempt any five questions. (5 × 3 = 15)

  1. Explain the importance of information systems to society.
  2. Compare business process improvement with business process reengineering.
  3. Why do you need big data technologies? Compare big data with databases.
  4. Explain benefits of mobile commerce with examples.
  5. How can businesses use Web 2.0?
  6. How can you use information systems to automate supply chain management activities?

Group “C”

Long Answer Questions
Attempt any three questions. (3 × 5 = 15)

  1. What is the impact of IT on organizations?
  2. How can you use information systems to achieve competitive advantage? Explain.
  3. Explain data warehouse and data mart with examples.
  4. Explain different wireless technologies for businesses.

Group “D”

Comprehensive Questions
Attempt all questions. (2 × 10 = 20)

  1. What are the benefits of using an ERP system? Explain different functional area information systems in detail.
  2. Explain the role of managers in decision making. What is the business analytics process?

Suggested model answers

Use these as study guides. In the exam, write in your own words and give brief Nepal or business examples where marks allow.

Group A (1 mark each)

  1. TPS: A Transaction Processing System records routine day-to-day business transactions (sales, payments, inventory movements) that feed higher-level systems.
  2. Business process: A set of related activities that transform inputs into outputs of value (e.g. order-to-cash).
  3. Strategic information system: An IS designed to support or shape strategy and help create sustainable competitive advantage.
  4. Knowledge management: Systematic capture, storage, sharing, and application of organizational knowledge (explicit and tacit).
  5. IoT: Internet of Things—network of physical objects with sensors/actuators that collect and exchange data over the internet.
  6. Social computing: Use of social media and Web 2.0 tools so people interact, create content, and collaborate for business or community goals.
  7. ERP: Enterprise Resource Planning—integrated software suite with a shared database supporting major cross-functional processes.
  8. CRM software: Helps acquire, retain, and serve customers by managing contacts, sales, marketing, and service in one customer view.
  9. Supply chain planning: Planning demand, supply, production, and distribution so the right goods move at the right time and cost.
  10. Predictive analytics: Using historical data and models to forecast likely future outcomes (e.g. churn, demand).

Group B (≈3 marks)

  1. IS and society: IS support e-government, education, healthcare records, digital payments, and social connection, while raising privacy, jobs, and digital-divide issues.
  2. BPI vs BPR: BPI improves existing processes incrementally (e.g. DMAIC). BPR redesigns processes radically from scratch for large performance jumps; higher risk and change cost.
  3. Big data vs databases: Traditional databases suit structured, well-modeled data. Big data tools handle volume, velocity, and variety (including unstructured data) when relational systems alone are insufficient.
  4. M-commerce benefits: Anytime/anywhere shopping and payments, location offers, push notifications; examples include mobile banking and wallet payments in Nepal.
  5. Web 2.0 uses: User-generated content, communities, crowdsourcing ideas, social listening, and collaborative tools (wikis, social networks) for marketing and internal collaboration.
  6. IS in SCM automation: EDI/APIs for orders, barcode/RFID tracking, warehouse systems, supplier portals, and dashboards that reduce delays and the bullwhip effect.

Group C (≈5 marks)

  1. IT impact on organizations: Raises efficiency and decision speed, enables new products/channels and remote work; also brings security risk, skills gaps, and change-management cost.
  2. IS for competitive advantage: Apply Porter’s forces/value chain—e.g. unique data, superior customer experience, tighter supplier links, or cost leadership via automation—so advantage is hard to copy quickly.
  3. Data warehouse vs data mart: A warehouse is an organization-wide repository of cleaned historical data for analysis. A data mart is a subject- or department-focused subset (e.g. marketing mart).
  4. Wireless technologies for business: Short-range (Bluetooth/NFC for payments and peripherals), Wi-Fi for campus/store WLANs, cellular (4G/5G) for field staff and m-commerce, plus satellite where terrestrial coverage is weak.

Group D (≈10 marks)

  1. ERP benefits + FAIS: ERP reduces silos, provides one source of truth, standardizes processes, and improves cross-functional visibility (finance, inventory, sales). FAIS examples: accounting/finance systems, HRIS, marketing/sales systems, production/operations systems—each strong inside a department but weak across departments until integrated (often via ERP).
  2. Managers, decisions, BA process: Managers face structured to unstructured decisions and move through intelligence → design → choice. The business analytics process typically covers business/data understanding, preparation, modeling, evaluation, and deployment—then presentation via reports/dashboards so decisions are evidence-based.